Customer Service 
The Next Chapter

The launch of Lyro AI Chatbot significantly shifted public understanding of chatbots, introducing new complexities in how those products are perceived.

To address this, we're providing clear distinctions between our two chatbot solutions, Lyro and Flows. Lyro offers AI driven, conversational interaction capabilities, aligning with industry standards, while Flows focuses on structured scenarios and "flows" that resonate well with customer usage patterns.

This differentiation should help you choose the right tool for your needs based on functionality and application.

Our upgraded Flow creator now simplifies the process of modifying your Flows like never before.

Previously, changing the order of decisions within nodes was a cumbersome task that required deleting options and potentially disrupting the entire Flow. With our latest enhancements, you can now make changes to existing bots in seconds, without breaking the flow or affecting subsequent actions. This update provides a seamless, user-friendly experience for adjusting your automation strategies quickly and efficiently.

Our improved Delay Node is transforming the way customers create human-like interactions within their automated systems.

Previously, simulating realistic conversation timings required using double the number of nodes, making the process cumbersome and difficult to manage. Now, with our advancements, building these human-like Flows has become much faster and simpler, requiring significantly fewer nodes. This means less clutter, easier management, and more efficient setup.

We've streamlined how you manage information gathered from your visitors.

Previously, each response within your Flows was stored as a separate contact property, cluttering the user interface. Our latest update allows contact properties to store multiple values, significantly tidying up the UI and making it easier to manage and review collected data. This improvement helps in organizing customer interactions more efficiently and effectively.

Building advanced logical Flows just got faster and simpler! Our new feature introduces multiple condition node outputs, significantly reducing the time and complexity previously required to create sophisticated Flows.

This enhancement allows for more nuanced decision-making capabilities within your workflows, enabling you to automate intricate processes with ease and precision. Streamline your operations and boost efficiency with our advanced conditions functionality.

Addressing a popular demand, our latest update enables you to receive files from visitors, facilitating smoother progression in various scenarios.

Whether it's uploading CVs for recruitment, insurance policies for processing, or other important documents, you can now build more powerful and tailored flows for multiple industries. This capability ensures that essential files are seamlessly integrated into your workflows, enhancing both efficiency and customer experience.

Overcome the hurdle of starting with automation using our setup wizard, designed to help you easily create flows from templates.

No need to work directly with a creator or navigate complex setups—our intuitive interface guides you through each step of the process. This user-friendly approach ensures you can quickly activate and customize simple Flows, making it more accessible for everyone to implement and benefit from automation.

Unsure where to begin with automating your processes? Our new Flow Templates are here to guide you.

Designed to inspire and provide clear examples of what and how to automate, these templates are invaluable resources for getting started quickly and effectively. Whether you're looking to streamline customer interactions, manage internal workflows, or enhance operational efficiency, our templates offer a straightforward path to automation success.

Setting up manual Campaigns is now quicker and more intuitive than ever with our redesigned setup process.

We've reduced the number of steps required, simplified the verification process, and expanded our template library to give you more options to choose from. These key improvements make it easier to launch Campaigns efficiently, allowing you to focus more on strategy and less on setup.

Elevate your customer engagement by incorporating emails directly into your flows with our new Email Flow Node.

This feature seamlessly bridges chat conversations and post-conversation email follow-ups, creating a cohesive multichannel experience. Whether updating clients on resolved queries or sending additional information after a chat, this tool empowers you to maintain consistent communication across platforms, enhancing your overall service strategy.

Our latest update introduces the ability to merge tickets directly from your ticket list, streamlining communication and enhancing customer satisfaction.

This feature prevents multiple agents from responding to the same client simultaneously and consolidates multiple messages from a single customer into one thread. This ensures more organized interactions and a unified approach to customer responses, significantly improving your team's efficiency and reducing customer confusion.

Take control of your service levels with our new SLA feature. Now, you can set specific Service Level Agreements (SLA) for each email inbox, ensuring tailored response times that meet your business needs.

Easily view the current SLA status directly on each ticket in the Inbox, providing clear visibility and compliance tracking. Initially, SLA calculations will be based on calendar hours, offering simplicity and ease of management.

We've listened to your feedback and introduced a new sorting feature to enhance your ticket management experience.

Operators can now easily sort tickets by either the newest or oldest messages, eliminating the need for excessive scrolling and helping you prioritize responses more efficiently. This update is perfect for teams who need to tackle a backlog or stay on top of incoming queries swiftly.

Enhance your understanding of customer support dynamics with our two new metrics in Ticketing Analytics.

Monitor 'Resolution Time' to see how quickly tickets are being closed, and gauge customer satisfaction with direct feedback through the 'CSAT' (Customer Satisfaction Score) metric, derived from satisfaction surveys. These tools are designed to help you optimize support responses and drive greater customer satisfaction.

Streamline your customer support with our new email management capabilities. View the specific email inbox that received a ticket directly within the Inbox interface.


Effortlessly add multiple sender addresses and aliases for your connected domains to expand your outreach potential. Plus, choose the sender address directly when managing a ticket, providing greater flexibility and control over your email communications.

Dive into deeper insights with our new feature that allows you to easily verify and analyze Operators' performance through a dedicated analytics table.

Track key metrics such as Handled Tickets, Tickets per Hour, First Response Time (FRT), and Customer Satisfaction (CSAT). This tool is designed to empower managers with actionable data, helping optimize team productivity and enhance customer service quality.

Connect multiple phone numbers to the same WhatsApp Business API (WABA), enhancing your communication capabilities.


Without verification, you can link two phone numbers, and verifying your Meta Business Account increases this limit. This flexibility ensures that your business can scale its messaging strategy efficiently, keeping multiple teams connected under a single WABA account.

Smart Views revolutionises how you handle support tickets. Create custom views based on multiple conditions, such as the originating Email Inbox, specific Keywords in the email subject, the current Ticket Status, and which Operator is assigned.

This feature ensures you can quickly filter and prioritize your support workflow, enhancing response times and operational efficiency. Perfect for teams looking to streamline their support processes and improve customer service metrics.

Track your Customer Service innovation expenses better with tracking of the Time saved  by Lyro AI Chatbot.

Access new metric, Time saved, on your Lyro AI Chatbot Hub and see for yourself how much time does your Team save thanks to Lyro.

Exclusively for Tidio+ Customers we offer the ability for Lyro AI Chatbot to use the existing chat history to build knowledge base.

Reach out to your CSM or talk to sales and leverage your existing chat logs to build comprehensive knowledge of all cases that came to your Tidio help desk.

Save time teaching AI Chatbot from the scratch and make sure you won’t forget about any of the historical cases, by providing Lyro access to your Chat history.

We are thrilled to roll out our enhanced quota management process for the AI Chatbot.

Receive timely alerts when approaching 80% of usage quota, and have opportunity to manage your resources more effectively.

By being aware of quota usage in real-time, you can make informed decisions to optimize spending and fully leverage the capabilities of the Lyro AI Chatbot without facing unexpected overages.

The new Suggestions feature is ready to use now! This innovative tool offers personalized suggestions of questions to add to the chatbot’s data sources.

With this feature, you can automate up to 70% of live conversations without needing expert knowledge, enabling you to enhance your AI’s responsiveness and accuracy in answering questions more effectively.

All that while remaining in control of the Lyto AI Chatbot responses that will never use the knowledge it doesn’t have!

We are excited to announce the launch of the Hub for our Lyro AI Chatbot product.

New dashboard is designed to enhance user experience by providing a centralized view of the most crucial performance indicators.

You can effortlessly navigate through different sections of the product and view a detailed list of recent enhancements made to the Lyro AI Chatbot's performance. The Hub is an essential tool aiming to optimize and achieve better outcomes through Tidio AI technology.

With constant improvement in our AI model we are happy to share the ability to use AI chatbot for financial, tax & law advisory companies.

Most time consuming part of AI Chatbot setup is without a doubt initial training part. But it is no more.

With webiste as a data source all you need to do is provide links to relevant parts of your business online presence and let Lyro learn from the content you already have. There is no need to rewrite or build separate knowledge base. In few simple clicks you can provide all the necessary knowledge and speed up the AI Customer Service transformation for your business.

Put the power of personalized conversational experiences in your hands: Lyro Tasks.

With this update, Lyro becomes a versatile assistant, ready to handle specific use cases tailored to your needs.

Potential Use Cases: 


• Route conversations to relevant departments based on topics.
• Generate tickets for questions beyond Lyro's scope.
• Ask clarifying questions to understand nuanced problems like exchange policies or subscription cancellations.
• Connect to external platforms like Shopify to check order status or manage returns.

Lyro AI Chatbot uses your database and talk with users of 7 most common languages in their preferred language.

Effortlessly browse through unanswered questions and quickly fill in the gaps in the Lyro knowledge base.

Just like any customer service representative, Lyro may not have all the answers specific to your company right away. This often results in a portion of questions being left unanswered. By paying attention to these questions, you can review Lyro's performance and train it to become an effective long-term partner for your business.